Software Update: iOS v 1.15.278 and Android v 1.4.60

Written by The Halo Team

February 12, 2021

With our latest Developer Update, you can now review Help Center articles and contact the Halo Support team directly from the Android App. This functionality was already present in our iOS App. 

 

Help Center

Our Help Center is an all-encompassing article database that offers basic information, best practices, and troubleshooting advice for using the Halo Collar. To access the Help Center from the app, click Settings in the bottom right, then click Help. You can scroll through a variety of articles or you can use the search bar to find specific topics. 

 

Customer Support

If you encounter an issue using the Halo Collar or app, and you can’t find the solution in our Help Center articles, please contact Halo Customer Support by creating a ticket in the Halo App. Go to your Settings in the bottom right, then click Feedback. You are now on the “My Tickets” screen. Click the blue pen/paper icon in the upper right corner to create a new ticket. 

When using the in-app ticket feature, please describe whatever issue(s) you are having in detail. You should also include any screenshots that may help us diagnose and solve the issue (you can attach a screenshot to your ticket by clicking the paper clip icon to the left of the text box). The application will automatically generate a log file called “Do-Not-Delete.zip” that provides us with data from your app. Once you have completed the description of your issue, click Send. This will send your ticket directly to Halo Customer Support. We will respond to your report via the application and the email address you use to sign in to the Halo App. 

 

This Developer Update was released on February 9, 2021 and also provided minor bug fixes and improvements to the Halo App on both iOS and Android. 

We are committed to providing our Halo Pack members with the best possible customer support experience, and we hope you find these additions to be helpful!

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