×

Software Update

Written by The Halo Team

February 12, 2021

With our latest Developer Update, you can now review Help Center articles and contact the Halo Support team directly from the Android App. This functionality was already present in our iOS App. 

 

Help Center

Our Help Center is an all-encompassing article database that offers basic information, best practices, and troubleshooting advice for using the Halo Collar. To access the Help Center from the app, click Settings in the bottom right, then click Help. You can scroll through a variety of articles or you can use the search bar to find specific topics. 

 

Customer Support

If you encounter an issue using the Halo Collar or app, and you can’t find the solution in our Help Center articles, please contact Halo Customer Support by creating a ticket in the Halo App. Go to your Settings in the bottom right, then click Feedback. You are now on the “My Tickets” screen. Click the blue pen/paper icon in the upper right corner to create a new ticket. 

When using the in-app ticket feature, please describe whatever issue(s) you are having in detail. You should also include any screenshots that may help us diagnose and solve the issue (you can attach a screenshot to your ticket by clicking the paper clip icon to the left of the text box). The application will automatically generate a log file called “Do-Not-Delete.zip” that provides us with data from your app. Once you have completed the description of your issue, click Send. This will send your ticket directly to Halo Customer Support. We will respond to your report via the application and the email address you use to sign in to the Halo App. 

 

This Developer Update was released on February 9, 2021 and also provided minor bug fixes and improvements to the Halo App on both iOS and Android. 

We are committed to providing our Halo Pack members with the best possible customer support experience, and we hope you find these additions to be helpful!

You may also like…

Pro Tip Notifications & More! (App Update)

Pro Tip Notifications & More! (App Update)

Hey, Halo Pack! The latest version of the Halo App will send you helpful new ‘Pro Tip’ notifications. When we detect a setting that can be adjusted to improve your experience, we’ll let you know! These Pro Tips will be sent at key times to help you achieve the most...

read more
On-Demand Location Refresh (App Update)

On-Demand Location Refresh (App Update)

Hi again, Halo Pack! The latest Halo App update allows you to request your pup’s location on-demand by tapping the ‘Refresh’ button on the My Map screen. Now you can always access your pup’s current location, as long as your phone and collar are both connected to the...

read more
Software + Firmware Update

Software + Firmware Update

As part of our effort to continuously improve the Halo Collar user experience, we released a major Developer Update this week that centered around improved tracking and boundary logic. Read on to learn more about these exciting changes!   Hybrid GPS Feature In...

read more
Software Update

Software Update

Today’s article will discuss the new customization and user experience improvements that have been integrated into the Halo App. If you’re an Android user, you now have new personalization options in your Halo App, such as selecting your pup’s breed and birthday. You...

read more
Firmware Update: 0.1.70

Firmware Update: 0.1.70

We have some exciting updates that are now available in the newest firmware release, Version 0.1.70. Here is a list of what is included, and how it will improve your Halo experience:   Battery Life Improvement Extended battery life means more peace of mind for...

read more
Firmware Update: 0.1.60

Firmware Update: 0.1.60

In this article, we’re going to tell you about a few exciting new features that were made available in one of our latest firmware updates, version 0.1.60. Please read on for a list of what was included, and what it means for your Halo experience.   GPS...

read more

Your Cart

x

Subtotal: $0