RETURN POLICY

Last updated August 13, 2020

 

Thank you for purchasing the Halo Collar. We hope you are happy with your purchase. If you are not completely satisfied with your purchase for any reason during your first 30 days after you receive it, you may return it to us according to the terms outlined below.

 

REFUNDS BEFORE YOUR COLLAR HAS SHIPPED:

You are able to cancel your purchase and receive a full refund at any time before your collar has been shipped to you. To do this, please go to our billing dashboard and have your email address used to place the order and the last 4 digits of the credit card used to place the order available. You will receive an email to access your order information and place a refund request with us. Once we have verified that your order has not shipped, we will process your refund within 7-10 business days.

 

RETURNS AFTER YOUR COLLAR HAS SHIPPED:

If you have decided to return your Halo Collar, please review the detailed information on this page regarding what returns we accept and how to make the returns.

 

REFUNDS

After receiving your return per the return information located here and inspecting the condition of your item, we will process your return or exchange. You will be credited for your purchase price less the return fee specified. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Customer-damaged goods or altered goods
  • Products showing excessive wear and tear

For defective or damaged products or other warranty claims, please see the warranty section.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@halocollar.com.