HALO COLLAR WARRANTY

 

This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdiction does not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this Limited Warranty may not apply to you. Please keep your dated sales receipt; it is required for all warranty requests. Any dispute or controversy regarding this Limited Warranty arising from your use of your PAWS products will be resolved by final and binding bilateral arbitration in accordance with the “Dispute Resolution” section of the Terms of Service.

 

WHAT THE WARRANTY COVERS

 

For a period of ninety (90) days from the date of purchase of your Halo Collar, or ninety (90) days from the date of receipt of your replacement Halo Collar (see Section II below for details), PAWS LLC (“PAWS”) will, at its sole option, repair or replace any PAWS products that malfunction due to defective parts or workmanship at no charge to you. This warranty is not transferable and applies only to the original consumer purchaser. PAWS may, in its sole discretion, make any repair or replacement with new or refurbished product or components. If the product or component requiring repair or replacement is no longer available, PAWS may, in its sole discretion, replace such product with a similar product of similar function.

 

WHAT THE WARRANTY DOES NOT COVER

 

Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), acts of God (including but not limited to lightning, flood, tornado, earthquake, or hurricane), and consumable parts (including batteries) are not covered by this warranty. Damage from unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, loss of use, or unauthorized service. In addition, this warranty does not cover any losses, injuries to persons, injuries to pets, loss of pets, loss of property or general damages. This warranty does not apply to any products purchased from third party sellers on eBay and other online marketplaces. We strongly suggest that you do not buy PAWS products from any unauthorized sellers, as such products may be used, defective, counterfeit or may not be designed for use in your country. This warranty covers only PAWS products and is not extended to other equipment, components, or devices that a customer uses in conjunction with our products. PAWS’ maximum liability under this warranty is limited to the original purchase price of the PAWS product in question. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANTABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF RING LLC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF RING LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.

 

LIMITED LIFETIME/EXTENDED WARRANTY COVERAGE

 

Silver and Gold Plan subscribers are eligible for extended warranty coverage for as long as they are enrolled in a Silver or Gold plan.  This extends the coverage per the coverage in section 1 above. If a basic subscriber upgrades to an annual prepaid Silver or Gold plan before the expiration of the ninety (90) day window, they are also eligible for the extended warranty period.  Upgrades outside of the initial ninety (90) day period are not eligible for the extended warranty.

 

WARRANTY RETURNS:

To obtain the benefit of the above limited warranty or theft protection, please contact us at support@halocollar.com

 

For warranty requests: Please be prepared to describe why the product needs service, the nature of the problem and be able to provide proof of purchase. You will also be required to return your existing device in accordance with directions that will be provided by PAWS. PAWS has no warranty obligations with respect to any products that are excluded from warranty pursuant to Paragraph 2 above, as reasonably determined by PAWS, and the owner of such device shall bear all shipping costs for the return of such product to owner. Any claim under this Limited Warranty must be submitted to PAWS before the end of the warranty period described above. Please allow up to fourteen (14) business days for your warranty request to be processed.

Do not return the collar for a warranty claim without contacting us and receiving a warranty RMA#.