Methods Of Payment

Halo Collar accepts the following methods of payment: Visa® Master Card® American Express® Discover® Card Apple Pay Chrome Pay   *Network branded cards, including prepaid and reloadable, cannot be accepted as forms of payment.  At this time we cannot accept CODs,...

Credit Card Security

Every step of the Halo Collar online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.  We use Stripe payments for order processing. For more...

How Do I Change Or Cancel An Order?

Please go to our billing dashboard to access your order information and send our support team a message about changes to your order. For more information on our returns, please check our return policy.

Track An Order/Delivery

You will receive a shipment confirmation once your order leaves our facilities. This email will include a delivery tracking number. Please note that if you ordered multiple collars, some orders may arrive in separate packages. You will receive an email for each...

Order Confirmation

You will receive an order confirmation shortly after your order has been placed. Please check your spam folders if you do not receive a confirmation email within a few hours of placing your order.  If you have questions about your order, please go to our billing...