Halo Care Terms & Conditions
How Consumer Rights Affect the Plan
THE BENEFITS CONFERRED BY THE PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT TO RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF THE NON-PERFORMANCE BY PAWS LLC OF ANY OF ITS CONTRACTUAL OBLIGATIONS.
- The Plan
This contract (the “Plan”) governs the services provided by PAWS LLC under the Halo Care program and includes the terms and conditions in this document. You may obtain a copy of your purchase confirmation by going to https://www.halocollar.com/my-account/
Benefits under this Plan are additional to your rights under applicable laws, the manufacturer’s hardware warranty and any complimentary technical support.
The Plan covers the following equipment that has been purchased through halocollar.com (the “Covered Equipment”): The Halo Collar unit – that has the QR code and serial number on it registered for the Plan. Supplemental parts such as the strap, charger, USB cable, beacon and any accessories, whether or not purchased at the same time, are not included in the Plan.
- Plan Overview
Plan coverage begins when you purchase the Plan and continues, until cancelled as set forth in the “Cancellation” Section 7 below, including in the event that PAWS LLC is no longer able to service your Covered Equipment, in which case PAWS LLC will provide you with thirty (30) days’ prior written notice of cancellation, or as otherwise required by law. Enrollment in the plan is only available during the first sixty (60) days after activation of a Halo Collar, or as otherwise limited by PAWS LLC in its sole discretion.
You agree to have the credit card (the “Payment Source”) used for your initial Plan purchase kept on file to automatically charge in advance of the first day of each month following your initial purchase to renew your Plan unless cancelled. If your Payment Source cannot be charged for any reason, and you have not otherwise made the appropriate renewal payment on time, your Plan coverage will cease from the renewal due date. PAWS LLC has the right, but not the obligation, to accept any late payment and allow renewal from the date of late payment.
You can find the price of the Plan on the original sales receipt. It is also available in the My Account section at: https://www.halocollar.com/my-account/.
For an enrolled and eligible Halo Collar unit, damage or loss for any reason is covered subject to the terms of the Plan, including Fees. Upon submitting your request for a replacement unit in the Halo Care section of My Account at https://www.halocollar.com/my-account/, a replacement unit will be entered into the system to be shipped to you. You have the option of having your existing Halo Collar immediately deactivated or it will automatically be deactivated in two weeks if you wish to continue to use the old Halo Collar (in which case you will continue to be billed for the old Halo Collar unit until it is deactivated). Your replacement unit will be covered by a 6 month limited, non-transferrable warranty. Except for the length of the warranty, terms and conditions of the warranty for the replacement unit are the same as those found at the Halo Collar website: <https://www.halocollar.com/warranties>.
Once a collar is deactivated as part of a Halo Care replacement, it is no longer usable, and should not be used on a dog under any circumstances. Please dispose of deactivated Halo Collars properly as they cannot be repurposed for future use.
All replacement units provided under this Plan will be functionally equivalent to the original product. At PAWS LLC’s sole discretion, the replacement unit may be new, but you have no right to a new replacement unit. If you choose to return your covered unit to PAWS LLC, the original product becomes PAWS LLC’s property. The replacement unit must be enrolled in Halo Care in order for the replacement unit to be covered by this Plan. If you have selected to auto-enroll into Halo Care, the replacement unit will be enrolled in Halo Care at the then-current rate. Whether or not you have selected auto-enroll, it is your responsibility to ensure that the replacement unit is enrolled in Halo Care within 60 days of activation.
A service fee of $149 applies to each replacement event, to be paid in advance by you at the time of requesting your replacement. The service fee excludes applicable taxes and shipping that are payable by you. PAWS LLC may change the service fee upon 30 days written notice.
Coverage under the Plan is limited to the fifty states of the United States and the District of Columbia. Supplemental parts such as straps, chargers, USB cables, beacons and any accessories are not included in the Plan. Please retain all parts and accessories to be used with your replacement unit.
- How to Obtain Service and Support?
You may request a replacement unit by logging into to the My Account section at https://www.halocollar.com/my-account/. Here you will see your covered device(s) and instructions on how to request the replacement unit.
- Limitation of Liability and Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAWS LLC AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM PAWS LLC’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF PAWS LLC AND ITS EMPLOYEES’ AND AGENTS’ LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE PRICE ACTUALLY PAID UNDER THIS PLAN OVER THE SIX MONTHS IMMEDIATELY PRECEDING THE DATE YOUR FIRST CLAIM(S) AROSE. PAWS LLC SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, PAWS LLC’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
PAWS LLC provides the Halo Care Plan on an “AS IS” and “AS AVAILABLE” basis. Other than as expressly provided in writing by PAWS LLC in connection with your purchase of a Halo Collar, to the extent permitted by law, PAWS LLC expressly disclaims any and all warranties of any kind, whether express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment and any other warranty that might arise under any law. Without limiting the foregoing, PAWS LLC makes no representations or warranties:
- That the Halo Care Plan is or will be permitted in your jurisdiction;
- That the Halo Care Plan and its services will be uninterrupted or error-free;
- That the Halo Care Plan will meet your personal or professional needs;
- That PAWS LLC will continue to support any particular feature of the Halo Care Plan; or
- Concerning sites and resources outside of the Halo Care Plan, even if linked to by PAWS LLC.
TO THE EXTENT ANY DISCLAIMER OR LIMITATION OF LIABILITY DOES NOT APPLY, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL APPLICABLE EXPRESS, IMPLIED, AND STATUTORY WARRANTIES WILL BE LIMITED IN DURATION TO A PERIOD OF 30 DAYS AFTER THE DATE ON WHICH YOU FIRST USED THE HALO PLAN, AND NO WARRANTIES SHALL APPLY AFTER SUCH PERIOD.
6.1 Monthly Halo Care Subscription
By purchasing a monthly Halo Care subscription, you agree to an initial and recurring monthly subscription fee at the then-current rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your subscription at any time, subject to the terms of our cancellation policy.
6.2 Automatic Renewal
PAWS LLC will continue to automatically process your monthly Halo Care subscription fee each month at the then-current rate until you cancel your subscription. We explain how to cancel your monthly subscription below at the “Cancellation” Section 7.
6.3 Automatic Charge
UNLESS YOU CANCEL YOUR MONTHLY SUBSCRIPTION BEFORE A CHARGE IS MADE, YOU UNDERSTAND YOUR HALO CARE SUBSCRIPTION PLAN WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE PAWS LLC OR ITS AFFILIATES (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES AND ANY TAXES FOR EACH SUCCESSIVE TERM, USING ANY PAYMENT METHOD WE OR OUR AFFILIATES HAVE ON RECORD FOR YOU. CANCELLATION OF HALO CARE DOES NOT AUTOMATICALLY CANCEL YOUR HALO BASIC, SILVER OR GOLD SUBSCRIPTION AND CANCELLATION OF YOUR BASIC, SILVER OR GOLD SUBSCRIPTION DOES NOT AUTOMATICALLY CANCEL YOUR HALO CARE SUBSCRIPTION. YOU MUST CANCEL THESE PLANS INDEPENDENTLY.
Subscription fees are billed or charged on the first day of the applicable subscription period. If any payment is not received, is returned unpaid or if any credit card or similar transaction is rejected or denied, PAWS LLC and its affiliates reserve the right to cancel your subscription. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge. PAWS LLC reserves the right to attempt to charge any payment method we or our affiliates have on record for you multiple times in order to affect a payment, including after a start of the next monthly period.
Except where required by local law, the Plan may not be transferred or assigned to a third-party. Any transfer or assignment from the original purchaser may be canceled by PAWS LLC without prior notice, and no refund will be given unless otherwise required by law. The Plan covers specific Covered Equipment with unique serial numbers, and cannot be transferred between similar units not covered by the Plan.
7.1 Your Cancellation Rights
Regardless of your method of purchase, you may cancel this Plan at any time for any reason. You may cancel by logging into your account, clicking on Account/Edit Account Settings/Membership, and following the cancellation procedures described there.
Unless local law requires otherwise, cancellation will be deferred until midnight on the last day of the month for which your last monthly payment was paid and no cancellation refund will be provided, even in the case of a return of the Covered Product. PAWS LLC, in its sole discretion may deem your failure to timely and fully make any monthly payment as an expression of your intent to cancel your Plan.
If your cancellation notice is not received at least seven (7) days before the beginning of the next monthly period, you may be charged for the next monthly period. In such cases, unless local law provides otherwise, cancellation will be deferred until midnight on the last day of the next month and no cancellation refund will be provided.
7.2 PAWS LLC’s Cancellation Rights
If your Payment Source cannot be charged for any reason for amounts due, including the subscription fee, and you have not otherwise made the appropriate payment by the applicable due date, your Plan may be cancelled for nonpayment and your Plan coverage will cease from the due date.
Additionally, unless applicable local law provides otherwise, PAWS LLC may cancel this Plan for fraud or material misrepresentation, or if service parts or replacement units for the Covered Equipment are not available, upon thirty (30) days’ prior written notice. If local law permits and PAWS LLC cancels this Plan for the unavailability of service parts or replacement units, you will receive a pro-rata refund for prepaid service fees.
7.3 Effect of Cancellation
Upon the effective date of cancellation, PAWS LLC future obligations under this Plan to you are fully extinguished.
- General Terms
(a) PAWS LLC may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
(b) PAWS LLC is not responsible for any failures or delays in performing under the Plan that are due to events outside of PAWS LLC’s reasonable control.
(c) This Plan may not be available in all jurisdictions and is not available where prohibited by law.
(d) In carrying out its obligations PAWS LLC may, solely for the purposes of monitoring the quality of PAWS LLC’s response, record part or all of the calls between you and PAWS LLC.
(f) The terms of the Plan shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and PAWS LLC’s entire understanding with respect to the Plan.
(g) The Plan will renew automatically, unless cancelled, at the then-current subscription fee rate.
(h) There is no informal dispute settlement process available under this Plan.
(i) Except where prohibited by law, the laws of the State of Texas govern Plans purchased in the United States. If these terms are inconsistent with the laws of any jurisdiction where you purchase this Plan, then the laws of that jurisdiction will control.
(j) Support services under this Plan may be available in English only.
(k) If any term is found invalid or unenforceable by any court of competent jurisdiction, that term will be enforceable to the maximum extent allowed by law or, if necessary, severed from the remaining terms. No failure or delay by PAWS LLC in exercising any right hereunder will waive any further exercise of that right. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of PAWS LLC. PAWS LLC’s rights and remedies hereunder are cumulative and not exclusive.
PAWS LLC may update these terms at any time, in its sole discretion. If PAWS LLC does so, you will be notified by, at a minimum, the posting of the updated terms (as indicated by a revised “Last Updated” date at the top of this page) on the PAWS LLC’s website. Modifications will be effective on the date that they are posted to the PAWS LLC’s website. It’s important that you review the terms whenever they are updated. If you continue to use the Halo Plan after the posting of updated terms, you are agreeing to be bound by the updated terms. Because the Halo Plan is evolving over time, PAWS LLC may change or discontinue all or any part of the Halo Plan, at any time and without notice, at its sole discretion.
- State Variations
One or more of the terms that appear below may apply to the Plan. The terms below may vary from one or more of the terms that appear above this section. Product availability may vary by jurisdiction. The state variations will control if inconsistent with any other provisions of this Plan:
California Residents. If you purchased the Plan in this state, this term applies to the Plan:
If you cancel this Plan within thirty (30) days and local law requires, you will receive a full refund less the value of any service provided under the Plan. If PAWS LLC fails to refund the purchase price to you as required by local law within thirty (30) days, PAWS LLC will pay you a penalty of ten percent (10%) per month for the unpaid amount due and owing.
Colorado Residents. If you purchased the Plan in this state, this term applies to the Plan:
Notice: This Plan is subject to the Colorado Consumer Protection Act or the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS.
Connecticut Residents. If you purchased the Plan in this state, this term applies to the Plan:
Resolution of Disputes: Disputes may be resolved by arbitration. Unresolved disputes or complaints may be mailed, with a copy of this Plan, to State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs.
Florida Residents. If you purchased the Plan in this state, this term applies to the Plan:
The laws of the State of Florida will govern this Plan and any dispute arising under it. The rate that is charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation. No cancellation fee will be imposed in the event of a cancellation.
Michigan Residents. If you purchased the Plan in this state, this term applies to the Plan:
If performance of the Plan is interrupted because of a strike or work stoppage at PAWS LLC’s place of business, the effective period of the service contract shall be extended for the period of the strike or work stoppage.
Nevada Residents. If you purchased the Plan in this state, this term applies to the Plan:
Cancellations: No Plan that has been in effect for at least seventy (70) days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: (i) failure by the holder to pay an amount due; (ii) conviction of the holder of a crime, which results in an increase in the service required; (iii) discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; (iv) discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; or (v) a material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold. No cancellation of a service contract will become effective until at least fifteen (15) days after the notice of cancellation is mailed to the holder. If you have not made a claim and you return this contract to us, either within twenty (20) days of the date that we mailed the contract to you or within ten (10) days of the date of purchase if you were given a copy of this contract when you purchased it, then this contract shall be void and we will refund to you the purchase price of the contract.
If PAWS LLC cancels this Plan and local law requires, PAWS LLC shall refund to Nevada consumers the portion of the purchase price that is unearned. PAWS LLC may deduct any outstanding balance on your account from the amount of the purchase price that is unearned when calculating the amount of the refund. If PAWS LLC cancels a contract pursuant to NRS 690C.270, it may not impose a cancellation fee. Except as otherwise provided in this section, a Nevada resident who is the original purchaser of this Plan, who submits to PAWS LLC a request in writing to cancel the Plan in accordance with the terms of the Plan, shall receive a refund of the portion of the Plan’s purchase price that is unearned and PAWS LLC will not deduct the value of any service provided. If you request the cancellation of this Plan after the first thirty (30) days of the Plan term, PAWS LLC will not impose a cancellation fee or deduct the value of any service provided. When PAWS LLC calculates the amount of a refund pursuant to subsection (ii), it may deduct from the portion of the purchase price that is unearned any outstanding balance on the account. PAWS LLCC are Service Company, Inc. backs this Plan for Nevada residents by its full faith and credit. If PAWS LLC fails to refund the purchase price to you as required by local law within forty-five (45) days, PAWS LLC will pay you a penalty of ten percent (10%) per month for the unpaid amount due and owing.
Tax is not applicable in the State of Nevada on the service fee for accidental damage from handling (“ADH”) claims.
If you are not satisfied with the handling of your claim, you may contact the Nevada Division of Insurance by calling the toll-free number (888) 872-3234.
New Hampshire Residents. If you purchased the Plan in this state, this term applies to the Plan:
In the event you do not receive satisfaction under this contract, you may contact the New Hampshire insurance department, by mail at State of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800-852-3416.
New Mexico Residents. If you purchased the Plan in this state, this term applies to the Plan:
Cancellations: No Plan that has been in effect for at least seventy (70) days may be canceled by the provider before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except on the following grounds: (i) failure by the holder to pay an amount due; (ii) Conviction of the holder of a crime, which results in an increase in the service required; (iii) discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in presenting a claim for service thereunder; (iv) discovery of an act or omission by the holder, or a violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and which substantially and materially increases the service required under the Plan; or (v) a material change in the nature or extent of the required service or repair which occurs after the effective date of the Plan and which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time that the Plan was issued or sold.
North Carolina Residents. If you purchased the Plan in this state, this term applies to the Plan:
The purchase of this Plan is not required either to purchase or to obtain financing for the Covered Equipment. PAWS LLC Inc. will not cancel this plan EXCEPT for failure to pay the purchase price for the Plan.
Oregon Residents. If you purchased the Plan in this state, this term applies to the Plan:
In the event you do not receive satisfaction under this Plan, you may contact the Oregon Department of Consumer and Business Services, Division of Financial Regulation, Consumer Advocacy Section, P.O. Box 14480, Salem, OR 97309 or at 350 Winter Street NE, 4th Floor, Salem, OR 97301; or by telephone at 888-877-4894 or 503-947-7984, or by email at firstname.lastname@example.org.
For any inquiries regarding your PAWS LLC Halo Care coverage, you can write or call the Administrator/obligor at the address or phone number included in this contract.
Data as referred to in paragraph 8(f) of the General Terms section means data that is provided to PAWS LLC as part of this service contract. It does not mean data stored on a Covered Equipment.
South Carolina Residents. If you purchased the Plan in this state, this term applies to the Plan:
You may address any unresolved complaints or Plan regulation questions to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467.
Tennessee Residents. If you purchased the Plan in this state, this term applies to the Plan:
The term of this Plan shall be extended the number of days you are deprived of the use of the product because the product is in repair plus two (2) additional workdays.
Texas Residents. If you purchased the Plan in this state, this term applies to the Plan:
The provider may cancel this Plan with no prior notice for non-payment, misrepresentation or a substantial breach of a duty by the holder relating to the Covered Equipment or its use. You may address any unresolved complaints or contract regulation question to the TX Department of Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, U.S.
Virginia Residents. If you purchased the Plan in this state, this term applies to the plan:
If any promise made in the contract has been denied or has not been honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.
Wisconsin Residents. If you purchased the Plan in this state, this term applies to the Plan:
THIS PLAN IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
If you cancel this Plan within thirty (30) days of your Plan’s purchase, or receipt of these Terms and Conditions, whichever occurs later, and local law requires, you will receive a full refund. If you cancel this Plan more than thirty (30) days after your receipt of the Plan, you will receive a pro-rata refund of the original purchase price, based on the percentage of the unexpired Plan Term, less a cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) of the pro-rata amount, whichever is less. No deduction shall be made from the refund for the cost of any service received. PAWS LLC will not cancel this Plan EXCEPT for failure to pay the purchase price for the Plan. If PAWS LLC cancels the Plan, you will be paid a pro-rata refund for the Plan’s unexpired term.
Wyoming Residents. If you purchased the Plan in this state, this term applies to the Plan:
If PAWS LLC cancels this Plan, PAWS LLC will mail to you written notice of the cancellation at your last known address contained in PAWS LLC’s records. PAWS LLC will mail this written notice to you no less than ten (10) days prior to the date when the cancellation will take effect. This written notice to you will contain the date when the cancellation will take effect and the reasons for the cancellation. PAWS LLC is not obligated to provide prior notice if cancellation is due to nonpayment of the Plan, a material misrepresentation by you to PAWS LLC, a substantial breach of your duties under the Plan or a substantial breach of your duties relating to the Covered Equipment or its use.
Disputes that arise under this Plan may be settled in accordance with the Wyoming Arbitration Act.
United States – 214-712-2270
* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at support.halocollar.com. Toll-free numbers are not available in all countries.